Privacy Policy

Effective Date: August 2026

Windows St Helens ("we", "our", or "us") is committed to protecting your personal data and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

1. Information We Collect

When you request a free quote, enquiry, or home survey, we collect personal details including:

Full Name and Contact Information (Email Address, Telephone Number)
Property Installation Address
Project Details (Window, Door, or Conservatory specifications)

2. How We Use Your Information

Your data is strictly used for legitimate business purposes including:

Calculating accurate written quotations and measuring surveys
Scheduling window, door, or conservatory installations
FENSA registration and issuing 10-year insurance guarantee documentation
Communicating essential project aftercare updates

3. Data Protection & Storage

We implement robust physical, technical, and managerial safeguards to protect your personal information against unauthorized access, alteration, or disclosure. We never sell or lease your personal details to third-party marketing agencies.

4. Your Rights

Under UK GDPR, you have the right to request access to, correction of, or deletion of your personal data. To exercise any of these rights, please contact our Data Controller at info@windowssthelens.co.uk.

5. Company Details